A good business will keep their current Customers while actively seeking new Customers for continued growth. Petron conducts a Customer Satisfaction Survey to help us monitor, improve, and strive to be a good business partner to help retain our Customer base and grow.
Petron had a 57% return rate for our electronically sent survey. Our Customer Satisfaction Survey focused on, and reports improvement in all three segments: Product, Pricing, and Petron as a Company with an overall growth of 4%.
Several points should continue to be shared with Customers: – Speak to the Quality of the product. – Make sure that Customers are aware of the Technical Support and Services that Petron provides on a continuing basis. Many of our competitors do not offer any support network. – Make certain that you know what the Competitors are charging for their lubricants? It is important to compare like product and shipping.