A good business will keep its current Customers while actively seeking new Customers for continued growth. Petron conducts a Customer Satisfaction Survey to help us, monitor, improve, and strive to be a good business partner to help retain our Customer base and grow.
Petron had a 54% return rate for our electronically sent survey which was sent to Customers globally in every industry we service. Our Customer Satisfaction Survey focuses on the following segments: Product, Pricing, Customer Support, Customer Retention, and Petron as a Company.
Several takeaways were noted from the Customer feedback we received:
- We received positive feedback for the training we offer our Customers.
- We will continue to drive the discussion on the Quality and Performance of Petron products in comparison to our competitors.
- We will send information of new products and success stories to our Customers
- We will reiterate to our Customers the Technical Support and Services that Petron provides.
